Optimized Outsourcing Solutions
Get back to doing what you love. We help our clients tackle the challenges associated with high growth: keeping quality high; maximizing profits; and keeping management focused on what’s important to drive their business forward. We are driven by an intense desire to know and understand each of our unique clients. We use that knowledge to identify solutions that achieve their goals in a way that makes sense for their business.
SSC SHARED SERVICE CENTER
CUSTOMER CARE
At APS SSC, we know how to manage customer interactions and expectations to the same high standards we know our clients have come to expect. We are aware of the perils and pitfalls of outsourcing these critical interactions – and how best to avoid them. We operate across voice, chat and email channels, mastering each client’s unique ways of managing all customer interactions.
- Inbound support
- Outbound support
- Sales and order taking
- Omni-channel support
- Process improvement
DATA PROCESSING
Data processing and back office functions are extremely critical to many of our new and existing clients. We would be willing to bet good money that we get more excited about outsourcing data entry functions than pretty much any other company. At APS SSC, we deliver a consistent and exceptional level of quality across a wide range of scenarios. We are able to handle both simple and complex processes, and know how to set up the right teams to succeed based on our clients’ unique requirements and expectations.
- Data manipulation
- Data verification
- Research
- Data transcription
- Reporting
- Data cleaning
SALES & MARKETING
Every sales team has repeat operations that are perfect for outsourcing. At APS SSC, we have an phenomenal lead generation system, based on experiences in multiple industries and companies. We like to believe that our clients sales teams should be meeting with their ow clients, and not managing every aspect of their CRM lead pipelines. In short – who doesn’t want more qualified leads delivered every day?
Our capabilities include supporting specific sales processes as well as operating end to end outbound campaigns and order processing.
- Lead generation
- Campaign management
- SEO & pay per click
- Marketing collateral
- Sales outsourcing
ACCOUNTING & FINANCE
At APS SSC, we know that it takes a specific type of person to take ownership of accounting and finance functions. They normally turn up at interviews with a calculator for a start. We’ve worked with our clients to help them manage many of the repetitive functions necessary to keep cash flowing and suppliers happy.
- Accounts receivable
- Accounts payable
- Financial controls
- Financial reporting
